Ladd, P. D. (2005). Mediation, conciliation and emotions: A practitioner's guide for understanding emotions in dispute resolution. Univ. Press of America.
Chicago-Zitierstil (17. Ausg.)Ladd, Peter D. Mediation, Conciliation and Emotions: A Practitioner's Guide for Understanding Emotions in Dispute Resolution. Lanham [u.a.]: Univ. Press of America, 2005.
MLA-Zitierstil (8. Ausg.)Ladd, Peter D. Mediation, Conciliation and Emotions: A Practitioner's Guide for Understanding Emotions in Dispute Resolution. Univ. Press of America, 2005.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.