Call management and community policing: a guidebook for law enforcement - McEwen, Tom (US Department of Justice, Office of Community Oriented Policing Services, 2003)
"Supported by Cooperative Agreement No. 1999-CK-WX-K007 awarded to the Institute for Law and Justice by the Office of Community Oriented Policing Services, U.S. Department of Justice." - "February 2003." - "e05031968"--P. [4] of cover - Includes bibliographical references (p. 87-93) - Also available via the Internet at the COPS/USDOJ web site. Address as of 02/02/04: http://www.cops.usdoj.gov/mime/open.pdf?Item=913