RT Book T1 Crisis negotiations: managing critical incidents and hostage situations in law enforcement and corrections A1 McMains, Michael J. A2 Mullins, Wayman C. LA English PP Waltham, Mass. PB Anderson (Elsevier) YR 2014 ED 5. ed. UL https://krimdok.uni-tuebingen.de/Record/1606430467 SN 9781455776474 K1 USA : Zwischenfall : Geiselnahme : Verhandlungsführung : Krisenintervention