Austerity policing, emotional labour and the boundaries of police work: an ethnography of a police force control room in England

This article discusses the changing role of policing in an era of austerity from the perspective of frontline civilian police staff (call handlers and dispatchers) in a force control room (FCR). It draws on a symbolic interactionist framework and the concept of emotional labour in order to explore t...

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Autor principal: Lumsden, Karen (Autor)
Otros Autores: Black, Alex (Otro)
Tipo de documento: Electrónico Artículo
Lenguaje:Inglés
Publicado: 2018
En: The British journal of criminology
Año: 2018, Volumen: 58, Número: 3, Páginas: 606-623
Acceso en línea: Presumably Free Access
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