RT Article T1 Benchmarking satisfaction of victims with the police through survey research: a missed opportunity for the European Commission JF Establishing victimology SP 117 OP 126 A1 Dijk, Jan A. van 1952- LA English YR 2014 UL https://krimdok.uni-tuebingen.de/Record/1556988850 SN 9783933493408 K1 Opfer K1 Polizei K1 Kontakt K1 Wahrnehmung K1 Zufriedenheit