Cita APA (7a ed.)

Charles, L. L. (1999). A disarming conversation: Creating critical incident change in a crisis negotiation.

Cita Chicago Style (17a ed.)

Charles, Laurie L. A Disarming Conversation: Creating Critical Incident Change in a Crisis Negotiation. 1999.

Cita MLA (8a ed.)

Charles, Laurie L. A Disarming Conversation: Creating Critical Incident Change in a Crisis Negotiation. 1999.