Charles, L. L. (1999). A disarming conversation: Creating critical incident change in a crisis negotiation.
Chicago Style (17th ed.) CitationCharles, Laurie L. A Disarming Conversation: Creating Critical Incident Change in a Crisis Negotiation. 1999.
MLA (8th ed.) CitationCharles, Laurie L. A Disarming Conversation: Creating Critical Incident Change in a Crisis Negotiation. 1999.
Warning: These citations may not always be 100% accurate.