Cita APA (7a ed.)

Keating, M. J., & Isard, B. R. (1976). Improved grievance procedures: A technical assistance manual. American Bar Association.

Cita Chicago Style (17a ed.)

Keating, Michael J., y Barbara R. Isard. Improved Grievance Procedures: A Technical Assistance Manual. Washington, D.C: American Bar Association, 1976.

Cita MLA (8a ed.)

Keating, Michael J., y Barbara R. Isard. Improved Grievance Procedures: A Technical Assistance Manual. American Bar Association, 1976.