APA (7th ed.) Citation

Keating, M. J., & Isard, B. R. (1976). Improved grievance procedures: A technical assistance manual. American Bar Association.

Chicago Style (17th ed.) Citation

Keating, Michael J., and Barbara R. Isard. Improved Grievance Procedures: A Technical Assistance Manual. Washington, D.C: American Bar Association, 1976.

MLA (8th ed.) Citation

Keating, Michael J., and Barbara R. Isard. Improved Grievance Procedures: A Technical Assistance Manual. American Bar Association, 1976.